With the addition of volunteer hours and cash donations we were able to provide ombudsman services to identify, investigate, and resolve complaints from residents of 130 long-term facilities in 16 counties of East Tennessee. Volunteers provided the eyes and ears to the public guardian for frail client residents. More than 535,000 meals were served to elderly individuals in both congregate and home delivered settings but there are others on the waiting list. Volunteers monitored children's nutritional lunches and, as a result, more meals could be provided.